HomeAboutServices PricingResourcesContact

Privacy Policy

Last updated: March 1, 2025

Effective Date: March 1, 2025  |  Last Revised: March 1, 2025  |  This policy applies to: vanguardpest.site and vanguardpest.online  |  Operated by: PrimeBarrier Pest Control LLC

PrimeBarrier Pest Control LLC ("PrimeBarrier," "we," "our," or "us") is committed to protecting the privacy of everyone who visits our website and uses our services. This Privacy Policy explains what information we collect, how we use it, how we protect it, and your rights regarding your personal data.

By accessing or using our website at vanguardpest.site, submitting a form, or contacting us through any channel, you acknowledge that you have read and understood this Privacy Policy.

1. Who We Are

PrimeBarrier Pest Control LLC is a licensed pest management company operating in 28 US states. Our corporate headquarters are located at:

2. Information We Collect

a) Information You Provide Directly

When you contact us, submit a form, or schedule an inspection, we may collect:

  • Full name
  • Email address
  • Phone number
  • Physical address or zip code
  • Service inquiry details and pest-related information you share
  • Communications you send us by email, phone, or form

b) Information Collected Automatically

When you visit our website, we and our service providers may automatically collect:

  • IP address and approximate geographic location
  • Browser type, version, and operating system
  • Pages visited, time spent on pages, and navigation paths
  • Referring URLs (the site you visited before reaching ours)
  • Device type and screen resolution

This information is collected through cookies, web beacons, and similar tracking technologies, as further described in Section 5 below.

c) Information We Do Not Collect

We do not collect payment card information through this website. If payment processing is required, it is handled through PCI-compliant third-party payment processors, and no card data is stored on our systems.

3. How We Use Your Information

We use the information we collect for the following purposes:

  • Service fulfillment: To schedule and deliver the pest inspection or treatment services you request
  • Communications: To respond to your inquiries, confirm appointments, and provide service-related information
  • Service improvement: To understand how our website and services are used so we can improve them
  • Legal compliance: To comply with applicable laws, regulations, and licensing requirements
  • Marketing (with consent): To send you relevant information about services, offers, or resources — only if you have expressly opted in. You may withdraw consent at any time by contacting us or using the unsubscribe link in any marketing email.

4. How We Share Your Information

We do not sell your personal information to third parties. We may share your information only in the following circumstances:

  • Service providers: We share information with vetted third-party vendors who assist in operating our website and delivering services (e.g., scheduling software, email delivery, analytics). These providers are contractually bound to handle data securely and only for the purposes we specify.
  • Legal requirements: We may disclose information if required by law, court order, or governmental authority, or to protect the rights, safety, or property of Vanguard or others.
  • Business transfers: In the event of a merger, acquisition, or sale of business assets, your information may be transferred as part of that transaction. We will notify you via email or prominent website notice of any such change.
  • Consent: We may share information for any other purpose with your explicit prior consent.

5. Cookies and Tracking Technologies

Our website uses cookies — small text files stored on your device — and similar tracking technologies to operate the site and understand visitor behavior.

Types of Cookies We Use

  • Strictly Necessary Cookies: Required for core website functionality, such as form submission and session management. These cannot be disabled.
  • Analytics Cookies: Help us understand how visitors use our site (e.g., which pages are most visited, how long sessions last). These may include Google Analytics or similar services. You may decline these through our cookie banner.
  • Preference Cookies: Remember your choices (such as cookie consent status) across visits.

You can control cookie settings through our cookie consent banner, your browser's privacy settings, or by emailing us. Declining optional cookies will not prevent you from using the site, but may limit our ability to improve the experience over time.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, destruction, or alteration. These include encrypted data transmission (HTTPS/TLS), access controls limiting who can view personal data internally, and regular review of our security practices.

However, no method of data transmission over the internet is completely secure. While we take reasonable precautions, we cannot guarantee absolute security of information transmitted to us online.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to comply with legal, accounting, or reporting obligations. For most service inquiry records, this period is 3–5 years. You may request deletion of your data at any time (see Section 9).

8. Children's Privacy

Our website and services are not directed to individuals under the age of 13, and we do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected information from a child under 13, please contact us immediately at hello@primebarrier.site and we will promptly delete it.

9. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

  • Right to access: Request a copy of the personal data we hold about you
  • Right to correction: Request that we correct inaccurate or incomplete data
  • Right to deletion: Request that we delete your personal data (subject to legal retention requirements)
  • Right to opt out of marketing: Unsubscribe from marketing communications at any time
  • California residents (CCPA): You have the right to know what personal information is collected, the right to delete it, and the right to opt out of any sale of personal information (note: we do not sell personal information)
  • Virginia, Colorado, Connecticut residents: You have additional rights under your state's data protection laws, including the right to appeal our decisions

To exercise any of these rights, contact us at:

We will respond to verifiable requests within 30 days (or as required by applicable law).

10. Third-Party Links

Our website may contain links to third-party websites (such as Google Maps or review platforms). We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we make material changes, we will update the "Last Revised" date at the top of this page. For significant changes, we may also provide notice via email (if we have your contact information) or a prominent notice on our homepage. Your continued use of our website after any change constitutes acceptance of the updated policy.

12. Contact Us About This Policy

If you have any questions, concerns, or complaints about this Privacy Policy or our data practices, please contact us:

We take all privacy inquiries seriously and will respond promptly to your request.